Comments on: Zojirushi Bread Machine: BBCC-X20 http://www.breadmachinedigest.com/reviews/bread-machine-reviews/zojirushi-bread-machine-bbcc-x20.php Thu, 29 Jul 2010 15:54:13 +0000 http://wordpress.org/?v=2.5.1 By: Jim http://www.breadmachinedigest.com/reviews/bread-machine-reviews/zojirushi-bread-machine-bbcc-x20.php#comment-1727 Jim Sat, 17 Jul 2010 04:23:46 +0000 http://breadmachinedigest.com/?p=7#comment-1727 Bottom Line: The bread pan developed a leak after about 45 loaves and Zojirushi would not agree to replace the pan because the warranty had recently expired. I purchased the Zojirushi BBCC-X20 and enjoyed using it for approximately 1 year. I carefully read all the instructions and always made sure to clean the inside of the baking pan with lukewarm water, mild soap, and a non-abrasive sponge in order to protect its no-stick surface. I made approximately one loaf each week that I was home. I made the same wheat bread recipe every time. However, the machine started to malfunction after making about 45 loaves. The finished loaves began to be very dry and sometimes the machine would produce hardened dough rather than bread. I then realized that the bread pan was leaking at one of the rotating shafts and the no-stick surface was coming warn just below both kneading blades. If I filled the pan with a cup of water and set it on a counter, approximately 1 tablespoon of water would leak out in just one minute. Clearly this leak was the source of the reason the machine was failing. Zojirushi’s customer service representative explained to me that the material used to seal the rotating shaft typically deteriorates after about 18 months of use and results in the symptoms that I was experiencing. My interpretation of this statement is that the product is flawed by design, and that my experience was not unusual in any way. In a polite tone the customer service representative explained that the warranty had expired. He recommended that I purchase a new baking pan for $60 and offered to waive the shipping costs. He would not respond to my question about whether it was reasonable for a customer to expect an appliance, if well cared for, to last more than one year. I would not recommend that others purchase this appliance if they would like it to operate for more than one year. If you are okay with a bread machine lasting only a short time I would consider buying one of the lower-priced models made by another manufacturer. The Zojirushi BBCC-X20 bread machine, however, is a failed product. Bottom Line: The bread pan developed a leak after about 45 loaves and Zojirushi would not agree to replace the pan because the warranty had recently expired.
I purchased the Zojirushi BBCC-X20 and enjoyed using it for approximately 1 year. I carefully read all the instructions and always made sure to clean the inside of the baking pan with lukewarm water, mild soap, and a non-abrasive sponge in order to protect its no-stick surface. I made approximately one loaf each week that I was home. I made the same wheat bread recipe every time. However, the machine started to malfunction after making about 45 loaves. The finished loaves began to be very dry and sometimes the machine would produce hardened dough rather than bread. I then realized that the bread pan was leaking at one of the rotating shafts and the no-stick surface was coming warn just below both kneading blades. If I filled the pan with a cup of water and set it on a counter, approximately 1 tablespoon of water would leak out in just one minute. Clearly this leak was the source of the reason the machine was failing.
Zojirushi’s customer service representative explained to me that the material used to seal the rotating shaft typically deteriorates after about 18 months of use and results in the symptoms that I was experiencing. My interpretation of this statement is that the product is flawed by design, and that my experience was not unusual in any way. In a polite tone the customer service representative explained that the warranty had expired. He recommended that I purchase a new baking pan for $60 and offered to waive the shipping costs. He would not respond to my question about whether it was reasonable for a customer to expect an appliance, if well cared for, to last more than one year.
I would not recommend that others purchase this appliance if they would like it to operate for more than one year. If you are okay with a bread machine lasting only a short time I would consider buying one of the lower-priced models made by another manufacturer. The Zojirushi BBCC-X20 bread machine, however, is a failed product.

]]> By: Roxana G http://www.breadmachinedigest.com/reviews/bread-machine-reviews/zojirushi-bread-machine-bbcc-x20.php#comment-1637 Roxana G Fri, 21 May 2010 17:22:49 +0000 http://breadmachinedigest.com/?p=7#comment-1637 Hello There! I read this post about a year ago, among other reviews about Zojirushi Bread Machine. I couldn't wait to get one, too! I had to wait a year to purchase it it and I got the newer model BB-CEC20. However, for my huge disappointment, my first successful multigrain recipe, completely failed with bread collapsed in the middle, not cooked with two wet spots on top. It was brick hard! I noticed same collapsed bread issues everywhere in reviews. I had a Panasonic SD-YD250 for few months to try from a friend and every bread was a success, with perfect crust and perfect round bronzed top. I just could not believe it! After I waited for so long and assumed that this is the best bread machine, from what I read, it just cannot fail like that. Second trial I watched it closely: everything went well, the dough looked very nice and elastic, rising properly, then I spot it! THE WINDOW is the problem! Panasonic does not have a window, which I didn't mind. That allows for good baking on top of the bread too and all around. During rising, the window from Zo got wet dripping from the steam(that explains my wet spots on the first bread). I decided to cover the window on the outside with aluminum foil and a towel, making sure the top vents were not covered: that was a challenging one! ;) Well, I resisted to pick during baking, but the result was surely worthy to wait: perfect baked top, wonderful crust and wonderful flavor! I wish I could attach a picture! I was in AWE, after the day before I was considering sending it back! I will write to Zojirushi customer service about this issue; it's a shame for them not to figure out that it needs a double pane insulated glass, just like the oven door, if they want to have a window. I would prefer well baked bread without the window, if that's what it takes. Well, just wanted to post my review in this thread, maybe it will help other ones with the same dilemma. Otherwise it looks very sturdy and solid built, and the custom program is a definitely plus that I cannot wait to try; I would love to find out if anyone made a sourdough bread on the home cycle, that would be willing to share the recipe and settings. All in all, with the baking issue fixed, now, it's a keeper! Happy Baking, and Thank You for such a good post! Hello There!

I read this post about a year ago, among other reviews about Zojirushi Bread Machine. I couldn’t wait to get one, too! I had to wait a year to purchase it it and I got the newer model BB-CEC20. However, for my huge disappointment, my first successful multigrain recipe, completely failed with bread collapsed in the middle, not cooked with two wet spots on top. It was brick hard! I noticed same collapsed bread issues everywhere in reviews. I had a Panasonic SD-YD250 for few months to try from a friend and every bread was a success, with perfect crust and perfect round bronzed top. I just could not believe it! After I waited for so long and assumed that this is the best bread machine, from what I read, it just cannot fail like that. Second trial I watched it closely: everything went well, the dough looked very nice and elastic, rising properly, then I spot it! THE WINDOW is the problem! Panasonic does not have a window, which I didn’t mind. That allows for good baking on top of the bread too and all around. During rising, the window from Zo got wet dripping from the steam(that explains my wet spots on the first bread). I decided to cover the window on the outside with aluminum foil and a towel, making sure the top vents were not covered: that was a challenging one! ;) Well, I resisted to pick during baking, but the result was surely worthy to wait: perfect baked top, wonderful crust and wonderful flavor! I wish I could attach a picture! I was in AWE, after the day before I was considering sending it back! I will write to Zojirushi customer service about this issue; it’s a shame for them not to figure out that it needs a double pane insulated glass, just like the oven door, if they want to have a window. I would prefer well baked bread without the window, if that’s what it takes. Well, just wanted to post my review in this thread, maybe it will help other ones with the same dilemma. Otherwise it looks very sturdy and solid built, and the custom program is a definitely plus that I cannot wait to try; I would love to find out if anyone made a sourdough bread on the home cycle, that would be willing to share the recipe and settings. All in all, with the baking issue fixed, now, it’s a keeper! Happy Baking, and Thank You for such a good post!

]]> By: SwedishChef http://www.breadmachinedigest.com/reviews/bread-machine-reviews/zojirushi-bread-machine-bbcc-x20.php#comment-1606 SwedishChef Thu, 06 May 2010 22:08:25 +0000 http://breadmachinedigest.com/?p=7#comment-1606 I recently got myself a bread maker from a flea market. It looked like it had hardly been used, cost me the equivalent of ~$6 (40 Swedish kronor) and turned out to be either a rebadged Zojirushi BBCC-V20 or an exact clone. The thing is sold under the name 'Nordica 6573 Traditional Bread' and looks - and seems to work - like the aforementioned Japanese machine. As to what to feed a machine to make 'whole wheat bread' on the cheap I'd say do what I've been doing for the past 25-odd years: mix oats, crushed rye with normal white flour and you're close to the whole wheat thing without having to grind your own or pay triple for a flour which is easier to make for the factory. Add some boiled whole wheat grains for an even more interesting bread. Put the oats and rye in a blender for a fibre-rich yet 'white' bread. Dried yeast works just as well as fresh, I use them both with similar results. I don't know why so many people keep on harping about getting 'good ingredients'. Is the 'normal' wheat flour sold in the US so bad? Here in Sweden as well as in the Netherlands (where I'm originally from) I get splendid results with just any bag of flour I buy. You can buy good ingredients (wheat and rye flour, crushed rye, oats, whole wheat) in any supermarket. I recently got myself a bread maker from a flea market. It looked like it had hardly been used, cost me the equivalent of ~$6 (40 Swedish kronor) and turned out to be either a rebadged Zojirushi BBCC-V20 or an exact clone. The thing is sold under the name ‘Nordica 6573 Traditional Bread’ and looks - and seems to work - like the aforementioned Japanese machine. As to what to feed a machine to make ‘whole wheat bread’ on the cheap I’d say do what I’ve been doing for the past 25-odd years: mix oats, crushed rye with normal white flour and you’re close to the whole wheat thing without having to grind your own or pay triple for a flour which is easier to make for the factory. Add some boiled whole wheat grains for an even more interesting bread. Put the oats and rye in a blender for a fibre-rich yet ‘white’ bread. Dried yeast works just as well as fresh, I use them both with similar results. I don’t know why so many people keep on harping about getting ‘good ingredients’. Is the ‘normal’ wheat flour sold in the US so bad? Here in Sweden as well as in the Netherlands (where I’m originally from) I get splendid results with just any bag of flour I buy. You can buy good ingredients (wheat and rye flour, crushed rye, oats, whole wheat) in any supermarket.

]]> By: Anthony L http://www.breadmachinedigest.com/reviews/bread-machine-reviews/zojirushi-bread-machine-bbcc-x20.php#comment-1601 Anthony L Sun, 02 May 2010 20:44:52 +0000 http://breadmachinedigest.com/?p=7#comment-1601 I have been to your posts before. The more I visit, the more I keep coming back! :-) I have been to your posts before. The more I visit, the more I keep coming back! :-)

]]> By: commercial microwave http://www.breadmachinedigest.com/reviews/bread-machine-reviews/zojirushi-bread-machine-bbcc-x20.php#comment-1572 commercial microwave Wed, 21 Apr 2010 20:24:38 +0000 http://breadmachinedigest.com/?p=7#comment-1572 Considerably, the article is in reality the finest on this precious topic. I harmonise with your conclusions and definitely will eagerly look forward to your next updates. Simply just saying thanks can not simply just be sufficient, for the phenomenal lucidity in your writing. I will directly grab your rss feed to stay informed of any updates. De lightful work and also much success in your business dealings! Considerably, the article is in reality the finest on this precious topic. I harmonise with your conclusions and definitely will eagerly look forward to your next updates. Simply just saying thanks can not simply just be sufficient, for the phenomenal lucidity in your writing. I will directly grab your rss feed to stay informed of any updates. De lightful work and also much success in your business dealings!

]]> By: Chris http://www.breadmachinedigest.com/reviews/bread-machine-reviews/zojirushi-bread-machine-bbcc-x20.php#comment-1537 Chris Thu, 01 Apr 2010 02:15:46 +0000 http://breadmachinedigest.com/?p=7#comment-1537 Want to have nice bread ? Buy yeasts at Polish stores and activate them 2-3 hours before use. Make dough : http://en.wikipedia.org/wiki/Sourdough . There is absolutly the best bread from all over the World in Poland. Bon apetite Want to have nice bread ? Buy yeasts at Polish stores and activate them 2-3 hours before use. Make dough : http://en.wikipedia.org/wiki/Sourdough . There is absolutly the best bread from all over the World in Poland.
Bon apetite

]]> By: Sandra http://www.breadmachinedigest.com/reviews/bread-machine-reviews/zojirushi-bread-machine-bbcc-x20.php#comment-1506 Sandra Sat, 13 Mar 2010 10:33:30 +0000 http://breadmachinedigest.com/?p=7#comment-1506 davey gravey: Contact the company at support@zojirushi.com. Explain your problem. If it's still under warranty then the repairs are free. I told them my machine was 18 months old and that for the price of the machine, I expected it to last longer than that and that having to pay for shipping, parts and repairs was unacceptable. They had me send the machine and they fixed it and didn't charge me for labor. Apparently grease had gotten on the belts and these were replaced and the machine now works fine. They still haven't explained how that could happen since you can't get to the belts without taking the machine apart. My Zo was gone about two weeks. davey gravey: Contact the company at support@zojirushi.com. Explain your problem. If it’s still under warranty then the repairs are free. I told them my machine was 18 months old and that for the price of the machine, I expected it to last longer than that and that having to pay for shipping, parts and repairs was unacceptable. They had me send the machine and they fixed it and didn’t charge me for labor. Apparently grease had gotten on the belts and these were replaced and the machine now works fine. They still haven’t explained how that could happen since you can’t get to the belts without taking the machine apart. My Zo was gone about two weeks.

]]> By: Marcia F. http://www.breadmachinedigest.com/reviews/bread-machine-reviews/zojirushi-bread-machine-bbcc-x20.php#comment-1446 Marcia F. Fri, 12 Feb 2010 04:09:44 +0000 http://breadmachinedigest.com/?p=7#comment-1446 I am still looking for anyone who has a good low carbohydrate bread recipe. I am still looking for anyone who has a good low carbohydrate bread recipe.

]]> By: Chess http://www.breadmachinedigest.com/reviews/bread-machine-reviews/zojirushi-bread-machine-bbcc-x20.php#comment-1441 Chess Tue, 09 Feb 2010 00:44:30 +0000 http://breadmachinedigest.com/?p=7#comment-1441 Marcia F., I just got my machine a week ago and had the same problem -- undercooked top, overcooked sides. I changed the crust selection to light and reduced the flour by a tablespoon and the problem was solved. But I find most breads and cakes are drier than I would prefer, so I'd like to see some suggestions in that area. Marcia F., I just got my machine a week ago and had the same problem — undercooked top, overcooked sides. I changed the crust selection to light and reduced the flour by a tablespoon and the problem was solved. But I find most breads and cakes are drier than I would prefer, so I’d like to see some suggestions in that area.

]]> By: Tania http://www.breadmachinedigest.com/reviews/bread-machine-reviews/zojirushi-bread-machine-bbcc-x20.php#comment-1439 Tania Mon, 08 Feb 2010 17:32:42 +0000 http://breadmachinedigest.com/?p=7#comment-1439 I find these reviews quite intertaining! If I had an additude, w/ anothers sucess why bother making bread! Yes, good ingredience is very esential in making GOOD bread! Good yeast, store in a glass jar in the freezer~ Fresh ground wheat is the answere to the best bread~ There are different kinds of wheat too, some work better then others~ My Mom and her 5 sisters have made whole wheat bread for years~ When it is fresh ground every time it makes light colored bread and light weight bread, even with a little molases(sp) added~ I grew up on whole made bread, I never had a boughten piece of bread!! Try just mixing the bread in the Zojirushi, a lot of people I know do that then bake in the oven~ I haven't heard of anyone having trouble w/ this machine~ If you bash anothers sucess you may get bashed bread, and it isn't your machine fault~ Elivation,humidity,dryness.... effects the end result too~ Happy Baking I find these reviews quite intertaining! If I had an additude, w/ anothers sucess why bother making bread! Yes, good ingredience is very esential in making GOOD bread! Good yeast, store in a glass jar in the freezer~ Fresh ground wheat is the answere to the best bread~ There are different kinds of wheat too, some work better then others~ My Mom and her 5 sisters have made whole wheat bread for years~ When it is fresh ground every time it makes light colored bread and light weight bread, even with a little molases(sp) added~ I grew up on whole made bread, I never had a boughten piece of bread!!
Try just mixing the bread in the Zojirushi, a lot of people I know do that then bake in the oven~ I haven’t heard of anyone having trouble w/ this machine~
If you bash anothers sucess you may get bashed bread, and it isn’t your machine fault~ Elivation,humidity,dryness…. effects the end result too~
Happy Baking

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